CUSTOMER CARE

We enhance every consumer relationship through our ability to provide excellence in delivering help desk support and customer care, on behalf of our clients.

SALES AND RETENTION

Our services help our clients capture growth, improve financial performance and manage risk – anywhere in the world.

APPLICATIONS AND SOLUTIONS

Leveraging technology to drive better outcomes for our clients, our solutions are designed to enhanced operations, recruitment and training effectiveness.

TECHNOLOGY SERVICES

Infinity Support Group and Symbio will take your ideas and blend them with the right mix of hardware, software and services for a truly enhanced customer experience.

Core Values

Our Duty and Obligations to You

Global Presence

Infinity Support Group is a Los Angeles, based Contact Center Solution and BPO service provider with a strong history in partnering with clients to drive unprecedented revenue growth and ROI. We are a fast growing provider of customer contact management to firms around the world.  Our ability to provide excellence in the delivery of help desk, customer care, and sales support on behalf of our clients has allowed Infinity Support Group to grow at consistent rate the past several years.

Infinity Support Group owns and manages operations both domestically here in America and offshore.  By fully leveraging Infinity Support Group’s talent, our clients yield gains in efficiency, productivity, quality, and revenues.

A broad range of companies can realize large benefits by using Infinity Support Group for customer contact, maintenance, and quality assurance.  Each client is assigned a dedicated point of contact to manage communications across all departments. Our clients can also reach anyone in the organization from Manager to the company President & CEO regarding any issue.  Infinity Support Group provides hands-on service with major ramp up capabilities.

Couple our brand adaption skills with our technical superiority, and the result is a powerful partner that ensures excellent service, which moves beyond generic quality assurance check lists. We develop some of the most innovative call center techniques through strategic workflow models, client engagement methods, training programs and validation metrics that transform our agents from outsourced representatives to integrated brand ambassadors.

• Provide our clients with flexible solutions to their unique challenges

• Leverage our market expertise and experience to help our clients create healthy and sustained revenue streams

• Remain diligent and laser-focused in achieving our client’s performance expectations

• Maintain a competitive sense of urgency

• Recruit, train and retain the best talent

Both nearshore and offshore –

• Los Angeles - United States

• Manila - Philippines

• San Jose - Costa Rica